Danka Hires Firm To Help Boost Its Performance

Danka has chosen Indus International to improve the productivity of its field force and help the company meet customer service level agreements (SLAs) in the UK, Germany and France.

Danka has chosen Indus International to improve the productivity of its field force and help the company meet customer service level agreements (SLAs) in the UK, Germany and France.

Danka said that it relies on its customer service and support to optimise its customer loyalty and profitability.

Therefore, the company needed help to drive the effective management of its existing field force to ensure SLAs are met.

Indus's SDM software is claimed to provide robust field service management and optimisation, enabling companies to improve customer satisfaction, whilst lowering the cost of delivery.

The software will allow Danka to increase the productivity of its field technicians by enabling real-time scheduling to improve response times and commit to customer appointment times.

Nick Marsden, the senior vice president of service at Danka, said: "Indus will help us meet our business objectives - to achieve more service calls per head, improve customer satisfaction and increase productivity and profitability.

We chose Indus because the company is a global enterprise with financial stability that can provide comprehensive services that will meet our objectives.

Above all, Indus is not just a service provider but a new partner, with a strong strategy for the service management market sector." Indus president and chief executive officer, Greg Dukat, said: "Our new partnership with Danka demonstrates our commitment to and understanding of the service management market.

The solution we are providing will enable Danka to improve customer loyalty, generate additional revenue and cut costs from the service delivery processes.

Danka's improved customer service and productivity will set a high standard for the rest of the market to follow.".

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