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News Release from: Heidelberg | Subject: Remote Service for Quickmaster DI Pro
Edited by the Printingtalk Editorial
Team on 20 April 2005
Remote On-Line Service For Quickmaster
DI Press
On day one of the Northprint exhibition yesterday, Heidelberg announced that it has extended its web-based remote service to include the Quickmaster DI Pro.
On day one of the Northprint exhibition yesterday, Heidelberg announced that it has extended its web-based remote service to include the Quickmaster DI Pro With an upgrade of software to CD V
This article was originally published on Printingtalk on 6 Jun 2003 at 8.00am (UK)
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6.0 the press can be configured to link to the Heidelberg Remote Service system.
By speeding up the link to service, the press electronics can be interrogated, diagnosis made faster and downtime minimised, said the company.
Richard Bradley, the marketing manager for small format products at Heidelberg UK, said: "This is yet another advantage the Quickmaster DI Pro can bring printers and increases our competitive edge.
We were the forerunner in direct imaging and remain the front runner with the DI Pro with its feeder, which allows a broad range of stocks up to 0.45mm to be handled and which has minimised plate costs with its intelligent job format spooling system." Remote service became web-enabled this year for customers using CP2000 version 41 software on new presses.
There is an on-line upgrade for some other young generation machines and by eliminating ISDN costs Heidelberg said that it anticipates a much higher take up of the machine-linked inspection and repair because it is so fast and efficient.
Barnwell Print in Aylsham, Norfolk (UK) used remote service this month to get Heidelberg to recalibrate its Speedmaster CD 74-5 while it was still running.
Lincoln Barnwell, brother and partner with Julian Barnwell, said: "We spoke to the technical department and described how we wanted each of the process colours tweaked and they did it.
There was no call out and no downtime.
They did it while the press was running.
It was really impressive." Eddie O'Donnell, production manager of Allanders in Edinburgh, is also a supporter of remote diagnostics and added: "We've found it very, very good.
We had it on the six-colour SM 74 we fitted two years ago and on our latest 10-colour press.
We have used it a couple of times and found that remote diagnostics finds the fault very fast, allowing us to get the right spare part within 24 hours.".
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