Product category:
Printing Presses and Machinery (New and Used, Service and Repair)
News Release from: Heidelberg | Subject: Remote Service
Edited by the Printingtalk Editorial
Team on 07 April 2006
Internet-Based Press Service Signs
1,000th User
The Colourstream print shop in Derby (UK) is the 1,000th customer in the press sector to choose Remote Service from Heidelberg.
The Colourstream print shop in Derby (UK) is the 1,000th customer in the press sector to choose Remote Service from Heidelberg John Greene, managing director of Colourstream, has signed a 12-month Remote Service contract for a Speedmaster SM 74 at Ipex 2006 in Birmingham (UK)
This article was originally published on Printingtalk on 20 Apr 2005 at 8.00am (UK)
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Remote On-Line Service For Quickmaster DI Press
On day one of the Northprint exhibition yesterday, Heidelberg announced that it has extended its web-based remote service to include the Quickmaster DI Pro.
Automatic Error Message Prompts Press Service
Operators running Heidelberg presses can now send an error message generated by the press to the responsible Heidelberg service organisation to respond at the touch of a button.
"Internet-based Remote Service from Heidelberg guarantees fast reaction times by Heidelberg's system service team in the event of malfunctions and offers excellent value-for-money.
We anticipate shorter downtimes and lower costs," said Greene, explaining his company's decision.
He added: "We were also highly impressed by the security measures implemented by Heidelberg for transferring data via the Internet." Bernhard Steinel, Heidelberg's manager for System Service, said: "There are more than 10,000 users of the internet-based Remote Service in pre-press, and the service is now gaining a foothold in the press sector too.
The service means that our customers can rely on fast and professional support from our experts round the clock.
Heidelberg customers benefit from a higher level of service at a lower price." Heidelberg said that it offers its customers a multi-level Remote Service based on a secure, globally standardised internet platform.
Heidelberg experts can give the press operator advice and instructions directly on the press screen.
The service packages connected with this are already included in the warranty period.
The services have been set up on a new, internet-based platform, where distance is no longer relevant, added the company.
The customer creates a connection to the Heidelberg service centre, via the internet and grants the service technician access to their production system.
For more complex problems, the Heidelberg service engineer can use a conference call to consult live with a service specialist and work with him or her in preparing a solution on the customer's system.
The customer is involved throughout and controls the process.
He or she initiates access to the system at the click of a mouse and can end this at any time in the same way, said Heidelberg.
Many situations can be analysed in this way and solved quickly and easily.
According to Heidelberg, in 2004, the Essen-based TV Informationstechnik (TViT) certified that the internet-based Remote Service platform from complied with the highest security standards for data transfer.
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