Product category:
Printing Presses and Machinery (New and Used, Service and Repair)
News Release from: MAN Roland GB
Edited by the Printingtalk Editorial
Team on 29 June 2005
MAN Roland Extends Service - 16 New
Technicians
MAN Roland GB has announced a major expansion programme for the technical service side of its business.
MAN Roland GB has announced a major expansion programme for the technical service side of its business The company has extended the working hours of its support service to provide full breakdown cover for weekends and it is to expand its service team with the addition of 16 new technicians over the coming months
This article was originally published on Printingtalk on 17 Dec 2004 at 8.00am (UK)
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Commenting on the announcement, MAN Roland GB managing director, Malcolm Pendlebury, said: "With the number of machine installations that are taking place at the moment it was becoming essential to add to the service team.
We anticipate being able to hire the majority of this new in-take of technical personnel within the next few months.
New staff will be added at geographical locations throughout the country and will be employed for both sheet-fed and web service operations." In highlighting the new type f new business that the company had attracted, Pendlebury added: "The nature of the orders that we have been receiving during the last year has also required us to look at the potential for further alignment of customer demands and customer needs.
As a result, we have added a third element to our service cover, providing emergency call out capability from Friday through to Monday." Current service levels available under the company's Proserv technical service package provide for standard hours coverage, from Monday to Friday between 07:00 - 19:00.
For printers running a 24-hour business, an option for extended hours from 19:00 through to 07:00, Monday to Friday, is also available.
The new optional package provides for cover from 19:00 Friday through to 07:00 Monday.
A team of four service personnel will be made available on a stand-by basis to cover that additional period, said the company.
Pendlebury said: "The addition of new presses throughout the country over the coming 12 months means that we have had to take a close look at our support structure.
We are confident that with the addition of 16 new technicians we will be able to maintain the high level of support that our customers expect.".
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