Deal To Speed Car Rental Customer Communications

OTM and Avis Europe have signed a new agreement to enhance Avis Europe's e-document strategy, in a move which will reduce costs and deliver customer communications with speed and efficiency, said OTM.

OTM and Avis Europe have signed a new agreement to enhance Avis Europe's e-document strategy, in a move which will reduce costs and deliver customer communications with speed and efficiency, said OTM.

Avis Europe, the leading car rental company in Europe, Africa, the Middle East and Asia, has been a client of OTM since 2001.

OTM now distributes over four million documents annually on Avis's behalf.

The latest contract requires OTM to deliver electronic billing to Avis UK and European customers in accordance with the tightest security considerations, said the company.

Invoices are distributed using a 'push' strategy by delivering an email to the customer containing a digitally signed document.

Users also have the option to request copies and download compressed 'zip' versions.

Avis back office staff has access to a customer portal providing online viewing of the documents.

The system was first used in Germany and tested before release to UK customers in February.

Following a reduction in postage costs, increased accessibility for customers and reduction in environmental impact, Avis is rolling out the system across all European counterparts.

Bob Short of Avis said: "This agreement reflects our strategy to streamline costs, reduce the environmental impact of physical mail and move towards a brighter electronic future." OTM has developed added value services, which as well as electronic billing, include 'exceptions' handling and OTM's O42 marketing message software that allow Avis flexibility and control of its documents online.

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