Best Practice Study Helps Printers Retain Clients

Print Yorkshire and Vision in Print has commissioned a customer service 'best practice' study to help printers in Yorkshire and Humber in the UK to retain clients and grow their businesses.

Print Yorkshire and Vision in Print has commissioned a customer service 'best practice' study to help printers in Yorkshire and Humber in the UK to retain clients and grow their businesses.

The study, expected to be published at the end of June, will result in a set of recommendations that aim to drive best practice in to the print industry and achieve better client retention, improve the estimate to contract ratio and reduce staff turnover, said the organisation.

Print Yorkshire plans a series of workshops across the region later this year to help print companies take the guidelines on board.

Print Yorkshire director, Mike Hopkins, said: "A lot is expected of the print industry and printers often find themselves in situations where they have to deliver very high standards of work to very tight deadlines.

It is important when they are working under that kind of pressure that customer service is maintained so we are working with Vision in Print to ensure that customer service best practice is at the forefront of everything printers do.

The survey will assess current customer practice among printers in the region and identify best practice areas to promote." Vision in Print's, Juliette Butler said: "We're delighted to support any initiative that improves customer service and so increases competitiveness in the printing industry.".

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