Seminars Highlight Service And Profitability

Two UK presentations will discuss the findings of two new reports, commissioned by Print Yorkshire and Vision in Print on the relationship between customer service and profitability.

Two UK presentations will discuss the findings of two new reports, commissioned by Print Yorkshire and Vision in Print on the relationship between customer service and profitability.

The presentations, to be held on December 6 in Wakefield and December 7 in London, have been organised by Print Yorkshire, Vision in Print, the British Printing Industries Federation (BPIF) and BSI.

The seminars will be held at the Cedar Court Hotel, at Junction 39 off the M1 motorway near Wakefield and at the Bonnington Hotel, Southampton Row in London.

Attendance is free but places are limited, so Print Yorkshire said that printers are being advised to book early.

The presentations will start at 10.15am and finish at 2.30pm, with a buffet lunch and an opportunity to network with fellow delegates at the end.

A Print Yorkshire and Vision in Print funded report found out what 40 printers had done to raise customer service levels and broaden added value, across a range of size and sectors.

The results give a real insight on how to become more competitive in the fierce UK print market, said Print Yorkshire.

The second report, sponsored by Vision in Print, surveyed 150 print buyers of all sizes and sectors to find out what makes their favourite printers win more business.

A new BSI Kitemark scheme (PAS 75), developed for printing companies by the BPIF in conjunction with the British Standards Institution (BSI) and in response to the findings of both reports, has also been launched.

The seminars will highlight the key elements of the two reports, identify the absolutes in terms of best practice and identify the fundamental actions that will mark printers out as one of the best, added the organisation.

Project manager at Print Yorkshire, Robert McClements commented: "In today's printing industry, all printers are looking for ways to differentiate themselves and add to their bottom line by doing so.

Success in price, quality and delivery is no longer enough as customers demand the highest standards of service and look to suppliers to add value to their businesses.

This is a very important finding from the reports, which will be discussed in further detail during the presentations, so we want to encourage attendance from any printers who would like to be more competitive and improve their bottom line.".

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