Workshops Offer Insights On Printing Profitability

Printers will be offered an insight in to profitability at customer service workshops to be held on June 13 June in London and June 14 in Wakefield (UK).

Printers will be offered an insight in to profitability at customer service workshops to be held on June 13 June in London and June 14 in Wakefield (UK).

The workshops organised by Print Yorkshire, Vision in Print, and the British Printing Indsutries Federation (BPIF) aim to help print and packaging companies improve their profitability through enhanced customer service.

Associate consultant for the BPIF, Tim Wilkinson, will be hosting the seminars, which aim to highlight the key techniques and processes involved in improving customer service, including gathering information from customers, achieving effective communications and conflict resolution and negotiation.

Senior executive at Print Yorkshire, Robert McClements, commented: "In today's highly competitive industry all printers are looking for ways to differentiate themselves and add to their bottom line.

Success in price, quality and delivery is no longer enough as customers demand the highest standards of service and look to suppliers to add value to their businesses." He added: "These workshops will play a key role in helping customer service representatives review their current processes and plan a structured improvement programme.".

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