Service Centres Gain Quality Certification

Rietschle Thomas has claimed it can now guarantee that print industry customers will receive the same, consistent level of product and quality service anywhere in the UK.

Rietschle Thomas has claimed it can now guarantee that print industry customers will receive the same, consistent level of product and quality service anywhere in the UK.

The company's quality and compliance manager, Peter Corke, who was responsible for the company achieving ISO 9001: 2000 quality certification for all its UK locations - including its service centres - said that the middle stage of the process the most demanding.

"We learnt a lot from our previous experience of attaining ISO 9001: 2000 certification for our two factory locations in Alton (Hampshire) and New Hythe (Kent).

It simplified the job of developing written quality procedures for all of our service centres." Ensuring that all written procedures were adhered to, was the more demanding process, according to Corke.

"With a process like this the devil, as always, is in the detail; but we were encouraged by the results of an internal audit into the consistency and improvement of working practices in the service centres," he commented.

The company's confidence in the process was endorsed by an independent external audit, carried out by SGS United Kingdom.

It was followed by the award of the certification this month for the Rietschle Thomas service centres in Leeds, Tewkesbury and Cumbernauld (Scotland).

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