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General Print Supplies, Services for Printers
News Release from: Williams Lea
Edited by the Printingtalk Editorial
Team on 21 October 2004
£225m Outsource Deal For N U
Document Services
Williams Lea, the London-based business process outsourcing provider has been appointed by Norwich Union to handle its document services in a partnership worth £225m over 10 years.
Williams Lea, the London-based business process outsourcing provider has been appointed by Norwich Union to handle its document services in a partnership worth ?225m over 10 years It represents what is claimed to be the largest BPO deal of its kind within the UK financial services sector
This article was originally published on Printingtalk on 22 Jul 2004 at 8.00am (UK)
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Norwich Union will transfer its entire document services operation to Williams Lea.
Williams Lea will manage the information exchanged by Norwich Union with its internal and external audiences across the UK.
That will include customer communications such as statements, direct mail, marketing campaigns, policy and renewal documentation.
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The company will also handle the insurer's laser print, mailing, archiving, postal, micrographics, reprographics and warehousing facilities, together with part of its scanning capability.
The transaction also includes a specialist laser print and fulfilment business called Printopost, which works with a large number of high profile clients in the financial services sector including Virgin Money and The One Account.
The 500 staff within Norwich Union's document services division - who are situated across 12 locations in the UK, including Norwich, York and Perth, Scotland - will all be transferred to Williams Lea.
Miles Toulson-Clarke, Williams Lea's UK managing director, said: "We will ensure that Norwich Union can deliver the right information, to the right people, at the right time - wherever required.
It is important to note that the transaction is not only the largest of its kind but also one that develops our capabilities and drives our proposition forward.
These are exciting times for Williams Lea and we are delighted to be in a position to help Norwich Union achieve its goals.
"We also warmly welcome the 500 people who are transferring to us as part of the agreement.
They are joining a highly committed and enthusiastic team at Williams Lea and we look forward to providing them with the opportunity to develop their skills and careers with us," he added.
Under the partnership, Williams Lea will embark upon a two-year, multi-million pound investment programme to develop centres of excellence in Norwich, York and Perth.
Mark Hughes, operations director at Norwich Union, said: "This approach will allow us to continue to function effectively in the highly competitive environment in which we operate.
Our business faces a constant pressure to do things more quickly, more efficiently and at lower cost so that we can provide our customers with the very best levels of service.
In Williams Lea we know we have selected the ideal partner to help us achieve those objectives and exceed our customers' expectations." Following the acquisition of US-based Bowne Business Solutions, Williams Lea now employs over 5,200 people across Europe, North America and Asia and has a projected turnover of approximately ?450m for financial year 2004-05.
Its clients include BMW, Microsoft and Prudential.
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