Xerox MFPs and printers boost company's ratings

A Xerox product story

Edited by the Printingtalk editorial team Dec 17, 2008

Xerox has been positioned by Gartner in the leaders quadrant in the 'magic quadrant' for multi-function printers (MFPs) and printers report.

The magic quadrant is a proprietary research tool developed by Gartner to evaluate companies on their completeness of vision and their ability to execute.

According to the report: "Leaders are the most capable in providing MFPs, printers and the associated printing systems and services that support the proper functioning of these devices in the broadest category of customer sites.

Leaders have broad channel capability to deliver the products to customers where they want to procure them.

The report continues: "Leaders consistently hold strong market share positions in both printers and MFPs worldwide and are capable of delivering nearly identical service levels in more of the regions where Gartner customers are located.

Leaders tend to have the deepest global capability and the inventiveness and resources, skills and vision to deliver superior levels of support to existing and future customers globally.

Leaders have a proven track record of channeling research and development initiatives into products and solutions that customers need.

Gartner included print technology providers who sell, service, support and provide printing and document solutions.

"In my opinion, these results demonstrate our ability to provide innovative products, services and solutions to meet the needs of businesses small to large," says Rick Dastin, president of Xerox's office group.

"Xerox will continue setting the highest standards in the industry for helping customers improve their work processes and business results," he adds.

"We provide the document industry's broadest portfolio of offerings.

It includes colour and black-and-white desktop printers, office multi-function systems and services to help customers meet their printing needs.

He comments that Xerox's Extensible Interface Platform (EIP) enables businesses to build software that can perform personalised tasks directly from a Xerox MFP touch screen.